Welcome to Peoniara. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using Peoniara’s website and services, you confirm that you are at least 18 years old or using the website under parental or legal guardian supervision.
If you do not agree with these Terms and Conditions, please do not use our services.
2. Products and Services
Peoniara sells cosmetics, beauty products, skincare items, and related products.
We strive to ensure product descriptions, pricing, and images are accurate. However, we do not guarantee that all product information is always complete, error-free, or current.
Product colors displayed on devices may vary slightly from actual products.
3. Pricing and Payment
- All prices are displayed in Bangladeshi Taka (BDT).
- Prices may change without prior notice.
- Payment is collected when your order is delivered (Cash on Delivery).
- We reserve the right to cancel orders due to pricing errors, fraud concerns, or product unavailability.
Peoniara currently accepts Cash on Delivery (COD) only.
4. Order Confirmation and Cancellation
After placing an order, customers will receive an order confirmation.
Peoniara reserves the right to:
- Cancel suspicious or fraudulent orders
- Limit product quantities
- Refuse service where necessary
Customers may request cancellation before shipment processing.
5. Delivery Policy
Delivery timelines may vary depending on customer location and courier services.
Peoniara is not responsible for delays caused by:
- Courier service disruptions
- Natural disasters
- Government restrictions
- Incorrect delivery information provided by customers
Customers are responsible for providing accurate delivery information.
6. Return and Refund Policy
Returns and refunds are governed by Peoniara’s Return and Refund Policy.
Products may not qualify for return or refund if:
- Used or damaged after delivery
- Missing original packaging
- Hygiene-sensitive cosmetic items opened after delivery (unless defective)
Refund approval remains subject to company verification.
7. Product Usage Disclaimer
Customers are responsible for checking ingredients and product suitability before use.
Peoniara is not responsible for:
- Allergic reactions
- Skin sensitivity
- Product misuse
- Individual cosmetic results
Customers are encouraged to perform patch testing before using skincare or cosmetic products.
8. Intellectual Property
All content on Peoniara’s website, including:
- Logo
- Product descriptions
- Images
- Graphics
- Text
- Website design
belongs to Peoniara and may not be copied, reproduced, or distributed without written permission.
9. Prohibited Activities
Users must not:
- Use the website for unlawful purposes
- Attempt unauthorized access to systems
- Upload malicious software
- Copy website content without permission
- Interfere with website operations
Violation may result in account suspension or legal action.
10. Limitation of Liability
Peoniara shall not be liable for:
- Indirect or consequential damages
- Loss of business or profits
- Service interruptions
- Technical failures
- Delayed deliveries beyond our reasonable control
Maximum liability shall not exceed the amount paid for the purchased product.
11. Privacy
Customer information handling is governed by our Privacy Policy.
By using our services, customers agree to our privacy practices.
12. Changes to Terms
Peoniara reserves the right to modify these Terms and Conditions at any time.
Updated versions will become effective upon publication on our website.
13. Governing Law
These Terms and Conditions shall be governed by and interpreted under the laws of Bangladesh.
Any disputes shall be subject to the jurisdiction of courts located in Bangladesh.
14. Contact Information
Peoniara
Phone: +8801310047666
WhatsApp: Chat with Peoniara
Address: Bangladesh