Frequently Asked Questions

You can order in three ways: add products to your cart on peoniara.com and check out, message us on WhatsApp, or send us a message on Facebook Messenger.

You pay for your products with Cash on Delivery (COD) when your order arrives. The delivery charge is paid in advance by bKash to confirm your order.

Yes. You can pay for products in cash on delivery anywhere in Bangladesh. Only the delivery charge is paid in advance by bKash.

No. You can check out as a guest with just your name, phone number and delivery address.

Message us on WhatsApp as soon as possible with your order number. Our team will check whether the order can still be changed before it is handed to the courier.

Yes. Orders of ৳3,599 or more receive a free gift.

Orders usually arrive in 1 to 2 days inside Dhaka City and 2 to 3 days everywhere else, depending on the courier and your location.

Yes. We deliver to every district in Bangladesh through trusted courier partners.

The delivery charge is ৳80 inside Dhaka City and ৳130 everywhere else (including Savar, Keraniganj and other parts of Dhaka District), paid in advance by bKash. Choose Dhaka City at checkout if your address is inside the city. See Delivery Information for details.

If a parcel is refused or not received, the courier still charges for the trip. Paying the delivery charge in advance by bKash confirms your order and covers this cost, which keeps product prices fair. Message us on WhatsApp for bKash payment details.

Go to our Order Tracking page and enter your order ID and billing email. If you ordered without an email address, send your order ID on WhatsApp.

Yes. Peoniara sources products from established retailers in Malaysia, including Watsons, Guardian and CARiNG Pharmacy, and brings them to Bangladesh. Read more on our Authenticity page.

Buying from large, established Malaysian retail chains means we know exactly where every product comes from. That lets us offer international skincare, haircare and baby care brands without relying on unknown local suppliers.

Check the packaging, printing, seal, batch code and expiry date, and compare the price with trusted shops. Our guide How to spot fake skincare products in Bangladesh lists 10 checks.

No. Retailer and brand names show where we buy products. They do not mean an official partnership with Peoniara.

You can request a return within 3 days of receiving your order if the product is incorrect, damaged, defective, expired or does not match your order. The product must be unused and unopened, with its original packaging and seal. Read the full Return & Refund Policy.

For hygiene reasons, opened or used beauty products, items damaged by misuse, clearance or promotional items (unless defective) and items ordered by mistake cannot be returned.

Approved refunds are processed within 7 to 10 business days, by bank transfer or mobile financial service where applicable.

Message us on WhatsApp or call +880 1310-047666 with your order number, the product name, the reason and photos if the item is damaged or incorrect.

Tell us your skin type and concern on WhatsApp or Messenger and our team will suggest options. You can also browse by skin concern or read our skincare guides.

Many are, but every skin is different. Check the product description and patch test any new product on your inner arm for 24 hours before using it on your face.

Lightweight gel, serum or matte sunscreens with SPF 50 and PA+++ or higher suit oily skin in humid weather. See our sunscreen guide or the sunscreen collection.

Yes. Our combos bring together routine products, such as a cleanser, moisturiser and sunscreen, for different skin types.

Call or WhatsApp +880 1310-047666, message us on Facebook Messenger, or email help@peoniara.com. See all options on our Contact page.

Our team is available every day from 10am to 6pm. Messages usually get a reply within 30 minutes during these hours.

হ্যাঁ। আমরা মালয়েশিয়ার Watsons, Guardian ও CARiNG Pharmacy-র মতো পরিচিত রিটেইলার থেকে প্রোডাক্ট সংগ্রহ করি।

ওয়েবসাইটে কার্টে যোগ করে চেকআউট করুন, অথবা WhatsApp বা Facebook পেজে ইনবক্স করুন।

হ্যাঁ। সারা বাংলাদেশে প্রোডাক্টের দাম হাতে পেয়ে পরিশোধ করুন। শুধু ডেলিভারি চার্জ বিকাশে অগ্রিম দিতে হবে।

ঢাকা সিটির ভেতরে সাধারণত ১–২ দিন এবং বাইরে ২–৩ দিন।

ঢাকা সিটির ভেতরে ৮০ টাকা এবং ঢাকা সিটির বাইরে ১৩০ টাকা। অর্ডার কনফার্ম করতে ডেলিভারি চার্জ বিকাশে অগ্রিম দিন।

ভুল, ক্ষতিগ্রস্ত বা মেয়াদোত্তীর্ণ প্রোডাক্ট পেলে হাতে পাওয়ার ৩ দিনের মধ্যে জানান। প্রোডাক্ট অবশ্যই না খোলা থাকতে হবে।