Return & Refund Policy

Return & Refund Policy

At Peoniara, customer satisfaction is our priority. We are committed to providing high-quality cosmetics and beauty products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Return

Customers may request a return under the following circumstances:

• Incorrect product delivered
• Damaged or defective product received
• Expired product delivered
• Product received does not match the order placed

2. Return Request Timeframe

• Return requests must be made within 3 (three) days of receiving the product.
• Requests made after the specified period may not be eligible for return or refund.

3. Return Conditions

To qualify for a return:

• The product must be unused and unopened
• Original packaging, labels, seals, and invoice must be intact
• Products showing signs of use, damage by the customer, or missing packaging may not qualify for return

4. Non-Returnable Items

For hygiene and safety reasons, the following products are not eligible for return or refund:

• Opened cosmetics or beauty products
• Used skincare or makeup items
• Products damaged due to customer misuse
• Products purchased during promotional campaigns or clearance sales (unless defective)
• Items ordered incorrectly by the customer

5. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued through the original payment method or via bank transfer or mobile financial services where applicable
• Delivery charges are generally non-refundable unless the error was made by Peoniara

6. Exchange Policy

If a product is damaged, defective, or incorrectly delivered, customers may request an exchange subject to stock availability.

7. Return Shipping

• Customers may bear return shipping costs unless the issue occurred due to our mistake
• Shipping charges for replacement products may be covered by Peoniara depending on the situation

8. How to Request a Return or Refund

To request a return or refund, please contact us:

Phone: +8801310047666
WhatsApp: Chat with Peoniara
Please contact our team for return delivery instructions.

Please provide:

• Order Number
• Product Name
• Reason for Return
• Photos (if product is damaged or incorrect)

9. Policy Updates

Peoniara reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

By purchasing from Peoniara, customers agree to this Return & Refund Policy.